About our department
The Community Gateway is a team of non-clinical staff who are the first point of contact for members of the public, referrers and agencies for district nursing and adult social care matters.
The main role and responsibilities within the Community Gateway are to:
- Co-ordinate incoming referrals
- Determine how a referral is prioritised, whether this be urgent or non-urgent
- Be able to direct service users to the appropriate service dependant on their needs
- Be able to offer re-direction to other services and provide relevant information where appropriate
The Community Gateway provides one single approach to ensure that new and existing users of Tameside & Glossop District Nursing and Adult Social Care Services have access to urgent and non-urgent offers that enable people to remain in the community or to return home as soon as possible from necessary hospital admissions.
The non-clinical staff within the Gateway comprises of:
- Senior Administration Supervisor
- Community Gateway Supervisors
- Community Gateway Clerical Officers
Referrals for both Adult Social Care and District Nursing can be taken over the telephone by the patient/service user/consenting carer or guardian by calling 0161 922 4888 and choosing option 1 for Adult Social Care or option 2 for District Nursing.
Referrals for Adult Social Care can also be received via email to communitygateway@tgh.nhs.uk.
Referrals for District Nursing being sent from Tameside & Glossop Acute Hospital must be sent via the EIS portal which can be found on the TIS page.
Referrals for District Nursing being sent from Tameside & Glossop GP Practices must be sent on the appropriate referral form via GP to Community referrals through EMIS web.
Referrals for District Nursing being sent from a Tameside & Glossop Community Service must be sent on the appropriate referral form via Community referrals through EMIS web.
Referrals for District Nursing being sent from external organisations can be received via email on the appropriate referral form to dngatewayreferrals@tgh.nhs.uk.