As part of our commitment to improving the patient, carer and family experience, from 14 February 2022 we have introduced more visiting opportunities for inpatients as part of a phased return to visiting. If one of your loved ones is an inpatient in the hospital and you would like to visit them, the process is really simple and we have friendly staff at every step of the way to help you.

To book a visit:

  1. Call 0161 922 5332 or 0161 922 4699 between 9am and 5pm to arrange a visit and check that the area your loved one is on, is supporting visiting.
  2. At the moment, two people can visit for up to one hour (once per day where this can be accommodated).
  3. Chose a date and time when you can visit, this is currently between 1pm – 5pm and 6pm – 8pm.

On the day of your visit you will need to attend Hartshead North Reception to obtain your visitors pass and complete a self-declaration form. The self-declaration form will ask you to confirm that you are not experiencing any symptoms of Covid-19 and that you will follow our infection prevention and control policies. We would also encourage you to complete a lateral flow test before coming to hospital for your visit, if you can.

Please note that there may be instances when your preferred visiting time is not available as we are trying to spread out when visitors arrive to support social distancing. We will discuss this with you when we book in your visit.

Social distancing and face masks

All persons accessing Trust services will still be required to social distance, wear a fluid repellent face mask and follow infection, prevention and control practices. Our arrangements will be reviewed on an ongoing basis so that we can learn and adapt to make it as easy as possible to book a visit, whilst ensuring safety is prioritised at all times.  You can find out more about our infection prevention and control measures at the Trust by clicking here

Carers, people with additional needs, and end of life visits

If you are a carer who is providing ongoing care and support, or are visiting someone with additional needs, such as a learning disability, cognitive impairment or who requires language support, then visits can be arranged directly with the ward staff, as part of your ongoing conversations with ward staff. This can be arranged at a suitable time for you, in agreement with staff. 

If you are visiting someone who is at the end of their life, then up to four people will be able to visit separately, and again this will be discussed with you directly so you can see loved ones as soon as possible.

Relatives Hotline

The Trust is trialling a Relatives Hotline on the following wards:

  • Acute Medical Unit (AMU)
  • Integrated Surgical Gynaecological Unit (ISGU)
  • Respiratory Unit

The Relatives Hotline is a direct phone line to the ward specifically for relatives to use. It is available 24 hours a day and seven days a week.

If you have a relative who is a patient on one of these wards please ask the ward staff for the number.

Visiting times 

General visiting is currently taking place across the hospital and Stamford Unit. Our visiting guidance is reviewed regularly and any remaining restrictions will be further relaxed at the earliest opportunity. Whilst the majority of people will be able to have a visit there are some areas where this cannot be accommodated at present due to infection prevention and control reasons. These will be discussed with patients and visitors on an individual basis where there are any restrictions in place. 

A list of areas that are booking visits and further details about visiting in the different wards and departments are mentioned below.

Wards currently able to book visits through the visiting:

  • Acute Cardiac Unit (ACU)
  • Acute Medical Unit (AMU)
  • Ward 31
  • Ward 40
  • Ward 41
  • Ward 42
  • Ward 43
  • Ward 44
  • Ward 45
  • Ward 46
  • Integrated Surgical Gynaecological Unit (ISGU)
  • Planned Orthopaedic Unit (POU)
  • Emergency Orthopaedic Unit (EOU)
  • Heart Care Unit (HCU)

Areas where visiting is being supported but being managed locally

  • Stamford Unit
  • Children’s Unit
  • Maternity Services
  • Outpatients
  • Radiology
  • Integrated Assessment Unit (IAU)
  • Emergency Department
  • Outpatients

Please read on for department specific visiting information.

Adult Inpatient areas 

General visiting is taking place, in a planned and controlled way in most of our adult inpatient areas so that visits can be arranged in advance. This is under regular review. For people with additional needs, such as cognitive impairment, language barriers or dementia, staff will contact nominated visitors in advance to talk to them about when visits can take place. Visiting for carers who provide essential care will be able to visit, which can be agreed by ward staff. 

Children’s Unit 

Both parents will be able to visit their child where this can be accommodated in the department.

Outpatients

Patients may bring an accompanying person with them to the Outpatient Department. During busy times people additional visitors may be asked to wait outside the Department to ensure that appropriate social distancing can take place. 

Emergency Department

Patients may bring an accompanying person with them to the Emergency Department. During busy times people additional visitors may be asked to wait outside the Department to ensure that appropriate social distancing can take place. 

Stamford Unit

General visiting is taking place, in a planned and controlled way, so that visits can be arranged in advance. This is under regular review. Visiting for people with additional needs can be arranged by ward staff and the nominated visitor. Carers who provide essential care will be able to visit, which can be agreed by ward staff. For specific information relating to visiting at the Stamford Unit, including who to contact about receiving updates about your loved ones, please contact the Stamford Unit on the following numbers:

  • Stamford Unit Ground Floor: 0161 922 5531
  • Stamford Unit First Floor: 0161 922 5532
  • Stamford Unit Second Floor: 0161 922 5821

Critical Care 

Virtual visiting will take place for all patients in our critical care units. General visiting is taking place but this will need to be agreed with the staff within the unit in advance. For people with additional needs, such as cognitive impairment, language barriers or dementia, staff will contact nominated visitors in advance to talk to them about when visits can take place. Any visits that are agreed will be in line with the infection, prevention and control requirements on the unit and staff will be able to provide information on this prior to any visits. Visitors will be required to wear protective personal equipment (PPE) in line with requirements in the department as well as following hand hygiene and social distancing guidance, and completing a self-declaration form before arriving.

Maternity

There are specific arrangements in out Maternity Services so that partners can attend at different points of care and treatment. An overview of these are provided below.

  • Antenatal - Birth/support partners will be able to attend the waiting area, facial masks to be worn at all times.  We ask that children are not brought to the clinic at this time but should you have any concerns please speak directly to your midwife or the Antenatal Clinic Team.
  • Labour - People attending for induction of labour are able to have their birth partner to support them during the start of the induction process. Two agreed birth partners will be able to provide support when someone has been transferred to the Central Delivery Suite of the Acorn Birth Centre. During this time birth partners will be asked to stay on the unit during labour. This is to help minimise movement to support keeping everyone safe.
  • Post-labour - People who need to stay on our post-labour ward (Ward 27) will be able to have their allocated birth partner visit them. Visiting times are 10am – 8pm. Partners will be asked to stay on the ward for the whole of their visit to reduce movement in and out of the ward.
  • NICU - Both parents to have access to their baby throughout their NICU stay. Where possible, parents may be asked to attend the unit at separate times. If this is required it will be communicated in advance but parents will be able to have access to their baby as a family unit for a set period of time each day.

End of Life 

For people who are at end of life, or are terminally ill and in the late stages of their illness up to four people will be allowed to visit separately where this can be accommodated. Times for visits can be agreed in advance with the professional in charge for the department.