Our quality standards and performance

Our service standards

• We strive to process applications to join the library within two working days. Items may be borrowed immediately if Trust ID produced and staff are available. 

• Inter library loan book requests will be processed within two working days and supplied within five working days where possible. 

• Document supply article requests will be processed within two working days. Urgent requests will be dealt with promptly and supplied within two working days where possible. 

• Unless urgent for service delivery literature searches will usually be supplied within 10 working days.

• General enquiries will be dealt with within three working days. 

• Items requested for stock by customers and approved for purchase will be ordered within one month, if financial circumstances permit.